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SHIPPING POLICY

Every item is made to order, meaning your purchase is custom-produced after your order is placed. This ensures you receive a freshly crafted product that meets our high standards of quality.

 

Production Times:

  • Please allow 2 to 7 business days for production before your order is shipped.

 

Shipping Times:
Shipping times depend on the carrier and method selected at checkout. Approximate delivery times are as follows:

  • Standard Shipping: 3 to 5 business days.

 

Important Notes:

  • Shipping times are calculated in business days (weekends and holidays are not included).

  • Delivery times may vary based on your location and the carrier’s performance.

 

Thank you for your patience and support of our made-to-order process. If you have any questions or need assistance with your order, feel free to contact us at hello@wethebravethreads.com.

RETURN POLICY

At We the Brave Threads, every item is printed to order, and we’re dedicated to ensuring our customers are happy with their purchases. As a small business, we appreciate your support and strive to create a seamless experience for every order. If you’re not completely satisfied, we’re here to help within the guidelines below.

 

Returns

  • Returns are accepted for unworn, unwashed, or defective merchandise within 15 days of the order shipment date.

  • Approved returns will be refunded to the original payment method, excluding shipping costs.

  • Sale items or items purchased with a discount code are final sales and cannot be refunded.

 

To Initiate a Return:

 

The Blue Wave Companies

ATTN: We the Brave

402 King Farm Blvd

Suite 125 #AM1150

Rockville, Md 20850

​

  • Once we receive and inspect your item, we will email you to confirm receipt and the status of your refund or exchange.

  • Refunds will be processed back to your original payment method within a few business days.

 

Exchanges

  • We replace items only if they are defective.

  • Defective items must be postmarked within 7 days of the purchase date.

  • To request an exchange for the same item, email us at info@wethebravethreads.com with details about the defect.

 

For Sizing Issues:

  • If the size you received doesn’t match your expectations, double-check the size on the garment with the sizing chart.

  • If the garment was mislabeled or you’d like a different size, contact us at hello@wethebravethreads.com for the next steps.

 

Conditions for Denied Returns/Exchanges
 

Returns or exchanges will not be accepted if:

  • Garments have odors such as perfume, deodorant, air fresheners, body odor, smoke, or pet scents.

  • Garments have pet hair or other debris.

  • Signs of wear or washing are present.

  • Items are returned in a disrespectful manner. Please fold the item neatly, place it in a protective bag (e.g., a plastic grocery bag), and package it securely for shipping. Hats must be returned in a box to maintain their shape.

 

We’re here to assist with any issues. For questions or further assistance, reach out to us at hello@wethebravethreads.com. Thank you for supporting our small business and for wearing your patriotism proudly!

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